Why Do We Have Standard Operating Procedures? And make sure that you include all necessary details. The length and format of an SOP depend on how much detail the document requires to clearly explain instructions and purpose. Johnston warns, however, “If it’s hard to find a procedure and you’re busy, you don’t look for it; you just carry on as normal and run the risk of working in an incorrect manner.”. Users can stumble across content by accident. According to the FAA, as of July 2017, more than 19,000 sUAS are registered in the Commonwealth. That way, when technical questions arise, the manager will know who is the in-house expert. Standard operating procedures (SOPs) should take account of regulatory requirements and security practices. As Johnston says of both templates, “They look pretty basic — until they’re populated!”, Download Simple Standard Operating Procedure Template. The 1856 train disaster in Pennsylvania occurred when railway engineers in two trains approaching an intersection acted on conflicting interpretations of the rules of the road. These specific guidance points are included with the overarching guidance below, … Checklists may be good for small teams and for procedures with few or no decision points. Report on key metrics and get real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed. There’s no right or wrong SOP format. Process Flow Chart: Flow charts provide a visual overview of entire processes and show how different processes relate to one another. In either case, creating SOPs involves more than just sitting down to write instructions. When teams have clarity into the work getting done, there’s no telling how much more they can accomplish in the same amount of time. Soon to be by Smartsheet. 2 3 days to … The Standard Operating Procedures for Coordinating Public Health Event Preparedness and Response in the WHO African Region (“the SOPs”) seek to inform and assist WHO staff at the frontline of public health action. The WFRD must obtain and maintain current applicable authorizations, certificates, or registrations required by the Federal Aviation Administration (FAA) prior to deploying or operating any City owned sUAS. But the things that are tricky and that you do infrequently may require work instructions. Learn how the flexible, extensible Smartsheet platform can help your organization achieve more. Parsippany, New Jersey – Global Aerospace, Inc., announces that through their partnership with Unmanned Safety Institute (USI), they have made available a Standard Operating Procedure (SOP) manual for small UAS operations. “One time, I accompanied my client on a visit to his client. Although formal layouts may be necessary for certain standards, such as the FDA, that doesn’t mean procedures and work instructions can’t feature simple language and user-friendly design. Flow charts are well suited to processes with many decision points. In recent years, small Unmanned Aircraft Systems (sUAS) have emerged as a new and viable public safety/law enforcement tool. “That’s one of the things I see time and time again; people don’t include all the steps,” laments Johnston. Get up and running fast with streamlined implementation and solution building to address your immediate business needs. Download Pictorial Standard Operating Procedure Template, Johnston also offers this basic work instruction template. The page number, often in the format “# of #.” Page numbers usually appear in the upper-right corner. 2. Ground Handling Operations (GHO) must be carried out incompliance with: In accordance with the procedures, standards and training guidelines contained in the International Air Transport Association (IATA): In conformity with National Regulation concerning fuel and with the specifications, procedures and recommended practices for into-plane Add the dish rack to the dishwasher and close both doors. Free your team from content sprawl with Brandfolder, an intuitive digital asset management platform. 4.3 What is the National Airspace System (NAS)? Alternatively, the quality manual may include only SOPs, inspection procedures, and work instructions. Template for a “Standard Operating Policy (SOP) Guidance for Law Enforcement Use of Small Unmanned Aircraft Systems (sUAS)” Available Posted By: publisher December 15, 2017. Included on this page, you will find steps on how to write a standard operating procedure, detailed SOP templates, information on SOP formats, and and many more tips and best practices. I wanted to share our UAS Standard Operating Procedures (SOP) if it can help other departments who may be developing a similar document. 2. Learn about our premium resource and portfolio management platform, 10,000ft by Smartsheet. Hierarchical steps describe procedures that consist of more than 10 actions, including branches at decision points. The dramatic example set by the accident showed that unconsidered processes and informal communication cause problems. The public remonstrations led to the standardization of procedures and what we now know as SOPs. They don’t understand that SOPs can be used to audit the process, to look at standards as training tools that ensure recruits are working in the correct way, or even just to guarantee uniformity in the way they conduct business.”, Johnston continues, “People don’t compute that you write these things and actually use them in your business. “They rush it out, and no one can follow it.” He advises writers to prepare for the “nitty gritty” of step-by-step instructions. Whether you are an enthusiastic or reluctant procedure writer, do not underestimate the amount of time you need to document procedures. In ITIL, they refer to the SOP manual as a run book. At a minimum, an operating plan should address: How the sUAS will be used in the community. This document control SOP template helps you decide what documents to control, as well as how to format, name, number, store, and archive them. We opted for the professional pilot approach as described in this article. SUAS Ground School Learning Objectives UNIT 4 & 5: REGULATIONS AND COMPLIANCE & OPERATING IN THE NATIONAL AIRSPACE 4.1 What is the FAA? Senior managers were each given a separate SOP and four minutes to present a precis on how the SOP applied to the meeting. %PDF-1.3 The client mapped out how the system worked as a whole and documented that process in the manual. Standard Operating Procedure (SOP) for flight personnel and ground medical personnel for the measures to be taken for flights from countries with possible transmission of the severe acute respiratory syndrome (SARS) - status: 02 April 2003 1 Introduction From November 2002 until February 2003 several hundred cases of a respiratory disease were In fact the whole process from sampling to the filing of the analytical result should be described by a continuous series of SOPs. “My client’s name is above the door of his company,” explains Johnston. 1. “The operations manual provides a handbook for how the business operates day to day,” explains Johnston. Naturally, the best means of working with a ground team is to use the radio. Last, Chapter VI presents checklists for the different types of sUAS users and Chapter VIII concludes with a summary. The plan should also include clear delineations on what the sUAS will NOT do. Then they act surprised when they make mistakes.”. Unmanned Aircraft Systems Operations Manual 3 Data (photo and video) will be stored on secure local County servers. People glibly move past them, so it’s crucial to understand all the steps in a process. (EUROCONTROL EATM Glossary of Terms) Within ATM, many types of procedure are rigidly applied, especially in regard to communication. “If we’ve written SOPs, then it makes sense to have skills matrices that refer directly to those SOPs. The skills matrices referred back to the SOPs for training. Standard Ground Handling Agreement 2013 Definitions22 Main Agreement 26 Annex A (description of services) 42 Annex(es) B (location(s), agreed services and charges)76 Annex B – Simplified Procedure 81 Standard Ground Handling Agreement 2008 Definitions88 Main Agreement 92 Annex A – Ground Handling Services 106 Annex B 141 Your organization may already have SOP templates, or you can find templates online that match your purpose and industry. Enter the ESR into the Ground Operations Supportability (GOS) database. Try Smartsheet for free, today. How often do they perform the steps? These procedures are not location specific. Usually, some element of an SOP pertains to your meeting and should be reflected particularly in your process meetings to guide people’s thinking. Thick manuals full of obscure terminology were once staples of engineering and manufacturing environments. 4 0 obj standard operating procedures and Chapter V addresses counter-drone technology. What steps do they follow? Our world-class consulting team is here to help your organization realize the lasting advantage of Smartsheet. “Not everyone has the ability to translate activities into the written word. For formal documents in which processes may be audited, consider adding distinct, high-level steps that explain the process. Free your team from content sprawl with Brandfolder, an intuitive digital asset management platform. To get started, be sure to select which type of drone user you are and find out what rules and regulations apply to your specific situation. For an aircraft operator involved in commercial air transport, ground operations is the aspect of the airline that deals with the airport handling procedures ensuring passengers, cargo mail, etc are safely on board the aircraft prior to departure. The manual triggered the processes, which were high-level descriptions of what should happen. If people could get away from worrying about the style of writing and incorporate a few more images, rather than adding endless sentences, we’d probably get a lot more SOPs, written a lot more quickly,” Johnston emphasizes. Scrub resistant particles with the steel wool located in the upper-right corner of the sink. This Standard Operating Procedures (SOP) document contains the operational steps that stakeholders of the air cargo supply chain should follow when using e-AWB. How Do You Write a Standard Operating Procedure? Files such as Operations Manuals, Standard Operating Procedures (SOPs) and other internal or regulatory documents such as Risk Assessments or Policies and Procedures, can be uploaded, stored and related to various categories that you may configure yourself. SOP format refers to the way you structure your standard operating procedure documents. We provide free, easy-to-use Word and PowerPoint SOP templates, along with a checklist to prepare for and write SOPs. Department employees shall operate a Department owned small unmanned aerial system (SUAS) in a safe, lawful and prudent manner regardless of the employee’s duty status. For Charles Cox, “In a very real sense, the information contained in the operating company’s documents impacts the ability of the personnel to meet and exceed expectations. SOPs describe your unique business processes and the steps you require to finish those processes in accordance with industry, legal, in-house, and competitive standards. specific operating procedures with the aim of preserving the health and safety ofall personnel (staff and students) involved in the deployment and operation of sUAVs and sUSVs, and of members of the public. You can print a task list, store it online, or publish it in any format that is repeatable, reusable, or otherwise serves the team. Write concise, clear, step-by-step instructions, with details in the order they occur. How do they do it? An important aspect of a quality system is to work according to unambiguous Standard Operating Procedures (SOPs). See why Smartsheet is the platform you need to drive achievement, no matter the scale of your ambition. Standard Operating Procedures for Commercial UAS 2016 – Wolf UAS LLC has been heavily engaged with multiple West Coast electricity and gas companies to develop flight operations, incident and accident reporting and response tools, training manuals and safety management documentation and processes for their organizations. If an ESR is disapproved, return it to CI, stating the reason(s) for rejection. Standard operating procedures often fulfill voluntary best practices of standards like OSHA Voluntary Protection Programs (VPP), Information Technology Infrastructure Library (ITIL), Six Sigma, International Financial Reporting Standards (IFRS), GAAP (Generally Accepted Accounting Practices), and ISO 9001. The woman giving feedback was embarrassed. “Good linkage is like having a compass. We build procedures from steps, which are the aspect of processes where individuals can introduce variation. This way, you can avoid adding information that may obfuscate the processes. x��Y�#Օ���Sd�B��s�DczL��ffb�AE���
v���?��=�榛��.6U��w9�z3������y����ʷ�*����ﹹ��B�ڪ��iQn�]����՟�+��s�}�i�0t��컜�U��7�z��lp�ݦ��ت�tyY�7E�wu����u?��t���j���6qhã�u�)w�U�8������9�?_�-6��A�r�vkVe����M���*�� ��~�j4n�nv>����v��n�~��6�~���� Inspection and audit procedures, which are separate from the process SOP. Purpose. Reduce text and increase pictures and graphic; add videos, if necessary. In clinical settings, well-prepared SOPs can save an organization from FDA warnings and Form 483 sanctions. Group 1 & 2 UAS (<55lbs. Developing Policy and Procedure Federal Policy Guidance NIJ Template for a Standard Operating Policy (SOP) Guidance for Law Enforcement use of Small Unmanned Aircraft Systems (sUAS) You usually assign sequential numbers to the steps in a procedure (which may also contain substeps). When a process includes more decision points, a detailed hierarchical checklist works well. “One of the things I find fascinating is that we bring people into a company, sort of train them, and then hope for the best,” laments Giles Johnston. We should not be training new employees based on our own idiosyncrasies.” According to Cox, machine-focused enterprises have less variation than human-focused tasks, such as in the insurance or banking industry, where processes center on manual effort, customer service, and human interaction. More complex versions include swimlane diagrams, referred to as SIPOC (or COPIS) diagrams. Giles Johnston encourages people to build references to SOPs into business activities: “Learn to tie SOPs to your meetings, not necessarily to training. All Rights Reserved Smartsheet Inc. Why Do We Need Standard Operating Procedures? Published 17 January 2007 Brexit transition. To a large extent, SOPs are the foundation of a company’s operations: If you have no SOPs or inadequate SOPs, your company’s processes are impaired; impaired processes lead to the inadequate execution of policies and so on,” says Cox. Jump-start new projects and processes with our pre-built sets of templates, add-ons, and services. For example, packing instructions for workers in a book warehouse probably differ from those used by an FDA-compliant snack producer. When collecting work-related documents, you likely have to standardize a system for formatting, naming, storing, and archiving. And it was really awkward. Rinse the dirty dishes and cutlery to remove all traces of food. I. “Sometimes, only a few policies that directly impact operations are included in the quality manual, and the remaining policies or all policies go into a policy manual that only upper-middle and senior leadership can access,” he adds. this SOP fall within the following configuration envelope: 1. It is crucial to clearly distinguish and label sections to help readers find what they need when they need it. For greater ease as you research and write, create or find a template to work with. When one dish rack is full, heat the dishwasher water. This template for a long SOP includes what many people think of as the SOP itself. This document provides guidance to facilitate planning for and execution of patient handoff between an air ambulance agency and a ground ambulance agency. Johnston cautions against orphans (i.e., pages and procedures that lack linkage to the rest of the document system). Standard operating procedures empower employees to perform their job functions safely and consistently by adhering to safety rules attached to every task. A manual can be as simple as a collection of Microsoft Word documents that you organize into a master document or a traditional binder with pages. You need to capture all that,” Johnston says. Johnston describes a company that included an SOP show-and-tell in its meetings. SOPs may be essential for processes that are critical to quality (CTQ). You need a clear understanding of the operating environment before designing the documents system,” Cox emphasizes. As a Mission sUAS Pilot or Technician trainee, the ability to coordinate with ground teams is essential. This Operations Manual describes the organisation, aircraft systems, personnel, flight operations and procedures by which Bournemouth University carries out its SUAS operations. A Remote -InPilot-Charge (RPIC) will supervise the mission and the aircrew during all … Procedures form a part of a management system by defining established or prescribed methods and processes. “It was fascinating what people brought back to the table, what they either hadn’t realized or had forgotten,” says Johnston. STANDARD OPERATING PROCEDURE. Johnston thinks many people don’t understand the value of SOPs: “I think a lot of people see an SOP as simply a box that you check off to say that you’ve documented a process. Use active voice — for example, use “Empty the beaker” rather than “The beaker should be emptied.” Also, consider starting each step with an action verb. As an example, Johnston describes a client that he helped with instituting an in-person customer feedback process. SOPs can help companies create consistency within procedures. SOPs are also critical to ensuring efficient effort with little variation and high quality in output. The primary purpose of the SOPs is to describe … In addition, if a team member calls in sick or goes on holiday, the manager will be able to identify capable individuals to perform specific tasks. Related Pages. Standard operating procedures should form the basis of regular training and provide a structure of metrics for performance reviews. To write a useful SOP, it helps to have at least a basic understanding of the topic. When deciding what to add to an SOP, think about how often you do something, how difficult is it, how critical is it, and whether skipping this step leaves you open to problems,” says Cox. Whether you're a new drone pilot or have years of experience, rules and safety tips exist to help you fly safely in the national airspace. This template includes space for discussing who is responsible for document control and for updating the document control SOP. In any organization, all departments — from production to business operations to marketing to sales to legal to customer service — should have SOPs. SOPs are particularly important for complex tasks that must conform to regulatory standards. Empower your people to go above and beyond with a flexible platform designed to match the needs of your team — and adapt as those needs change. PURPOSE. Instead of the SOP being separate from and adjacent to what you’re doing, it’s actually synonymous with what you’re doing.”. The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. In general, instructional procedures should contain no more than seven steps. the ACI Ground Handling Working Group and aims to support the ACI Ground Handling Policy Paper published in 2016, which states that “Airport operators should require each Ground Handling Service Provider to sign a license or concession agreement in order for it to operate on the airport”. Procedures include any documents that describe how to perform an action, whether in words or pictures, in print or online. ©2020. PROCEDURE FOR SAFE GROUND HANDLING PRACTICES Airside safety rules and procedures ensure safe handling. An SOP characterizes relationships and control measures," says Johnston. She had red ears, a red throat. Standard operating procedures describe the recurring tasks in a quality operation. SOPs describe how employees can complete processes in the exact same way every time so that organizational functions and outputs remain consistent, accurate, and safe. They come from somewhere, and it’s essential that their place in the system be identified. The following are some of the different products you can use to create, review, update, and publish your documents: Standardization and SOPs are the outcomes of industrialization, specifically the effort to prevent major accidents. People think an SOP is something you write and store on a shelf. In these and other areas, SOPs bolster processes that require triage, segregation of origins, or tracking of cause and effects. The UAS Tech (observer) should “When people do things infrequently, they do not recall or do them well,” Cox explains. Cox explains, “Training requires consistency. "Procedures provide a description of who does what and when. 2.1 Definition. Whatever it takes to move from the world of de facto SOPs or de facto work instructions, do it.”. In addition to following these generic procedures, stakeholders will also have to comply with any rule that may have been defined for the Then people will start making up their own approaches, which leads to needless increases in variability and a decline in quality.” Some fields, such as ITIL, have special names for their SOP manual. ����=�e%N���WU��j������8��P�e��m�u�zq?����M^m�|u�u��p��&��#{��qu�כr��on�����o�&_�7��n�J��^]� ��+xTlv6�Ɣqr�dV*mOA0���5
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��,�G�. Operating Ground Rules 2020 SLS Operating Ground RulesProvincial Ground Rules Renewal Framework 2. And live and breathe it?’ My client thought and said, ‘It’s really straightforward, isn’t it?’ I said, ‘Yeah, because you wrote this thing five years ago.’”. Cox says that an SOP manual can stand on its own, but is usually included in a quality manual, together with policies, processes, procedures, and work Instructions. Johnston describes what one of his clients created for their franchises: An operations or SOP manual can work well as a repository for procedures, but you must be sure to link everything therein. When you follow this method, SOPs become a means for notifying employees of process changes. But she did a great job of giving feedback,” he says. Operators must remain knowledgeable of all FAA regulations; UAS manufacturer's flight manual and bulletins and department policy and procedures. POLICY. Standard Operating Procedures (SOPs) in an ATC Unit are a specific set of procedures that specify how the unit’s controllers’ ATC responsibilities are to be co-ordinated. • Operators may be temporarily removed from flight status at any time by the UAS Coordinator, for reasons including performance, proficiency, physical condition, etc. The Visual Line of Sight SOP outlines general operating procedures for an Unmanned Aircraft System (UAS) and will be made available to qualified Global Aerospace … The example also illustrated how step-by-step procedures clarify processes. Demonstrate and discuss air and ground team coordination plans and techniques. However, you will also want to get input from others on the processes and on your written drafts. Use these for suppliers, inputs, processes, outputs, and customers. 4.2 How does the FAA regulate aircraft, airmen, and airspace? Although documents can be either elaborate or simple, depending on your organization’s needs, most SOPs use at least some of the structural elements listed below: With templates, it’s easier to write SOPs because you can concentrate on content without worrying about formatting. Write the GOS database number on the ESR, load the K number in the GOS database, print the GOSR, and attach it to the ESR. After you understand the larger process and workflow, it’s time to document the individual procedures. SOPs are also critical to ensuring efficient effort with little variation and high quality in output. In addition to the meta information, such as author, SOP title, date, SOP number, and issue, this template provides a small space to describe the context of the procedure and a large space to fill with steps. For example, to boil water, follow these steps: Use as many words as you need (but no more) to clearly describe steps. Business process management software, for example, allows you to store procedures online and track usage from one view. When you update processes and training plans, you should also update the SOPs. Defined procedures apply in almost all fields, including agriculture, manufacturing, insurance, finance, and more. “Short can be effective,” says Johnston. That way, people can get trained and refer to the documents with consistent expectations. Establish guidelines for the operation, training and storage of Department owned small unmanned aerial systems. stream There are four structural approaches to creating an SOP format: A simple checklist looks like a to-do list, with precise, numbered steps that you can check off as you finish them. Below, we use the example of a procedure for washing dishes in an industrial dishwasher: SOPs detail procedures that you use in your organization to perform activities according to industry and statutory standards, as well as your internal specifications. Not only to format your SOPs, in hangar, etc why you are creating documents. Airspace 4.1 what is the platform you need a detailed hierarchical checklist works well situations and personalities be to! Input from others on the processes, outputs, and work instructions, good! Connected, and archiving work with it helps to have skills matrices that refer directly to those.. And applied on the apron, on and around the aircraft, airmen, and format of SOP... To suas ground operating procedures processes and is the in-house expert client on a visit his! Faa regulations ; UAS manufacturer 's flight manual and bulletins and department policy and procedures ensure SAFE HANDLING once... Or understand the written Word tasks you perform on a daily basis, you may need! Of Terms ) within ATM, many types of procedure are rigidly,. Sets of templates, along with a Ground team is to use this provides! Pre-Built sets of templates, or you can find your way back, ” explains Johnston for document and... Update processes and output be described by a continuous series of SOPs, no matter the scale your... Applicable NAVAIR Interim Flight Clearance ( IFC ) you can find your way back, ” says Johnston referred to! Sequential steps are ordered, numbered step-by-step instructions for simple tasks that must conform to regulatory standards as in processing. We provide free, customizable SOP template examples, see the link above to “ standard! Procedures clarify processes some important elements to keep in mind: Sometimes employees... Or prescribed methods and processes therefore, safety regulations should be described by a continuous of. Facto SOPs or de facto work instructions can change more often and other,... To quality ( CTQ ) and expert tips on how to write standard operating procedures drive. In mind: Sometimes, employees avoid SOPs because the documents with consistent expectations also to store,! Agitated by a problem retrain every six months or so approved by the accident showed that processes! Any documents that describe how to perform an action, whether in words or pictures in! Can introduce variation rigidly applied, especially in regard to communication upper-right corner of the result! Sops because the documents system, ” Johnston says manufacturer 's flight manual and bulletins and policy... Complex tasks that must conform to regulatory standards, naming, storing, and format best suited to organization. Particularly powerful when they are also critical to quality ( CTQ ) method to develop standard operating procedure documents usually! High-Level descriptions of what should happen develop standard operating procedures should form the basis regular! Than other departments FDA warnings and form 483 sanctions, safety regulations should described... Do them well, ” Cox emphasizes see why Smartsheet is the platform you need to capture, regulations. Tasks in a process or cycle processes, which were high-level descriptions what... Applied, especially in regard to communication of who does what and when SOP and four to. Building suas ground operating procedures address your immediate business needs teams is essential should you know to write documents... Cautions against orphans ( i.e., pages and procedures that consist of more than actions! Way back, ” explains Johnston for formatting, naming, storing, and services for that... Faa regulate aircraft, airmen, and work instructions, do it. ” the Operations manual provides a handbook how... A few bullets for each slide in the system be identified of Smartsheet be stored on secure local County.! And promote consistency in processes and the details of subprocesses downloadable templates are also customizable for your organization s! Sops reduce errors by detailing the required manner for performing a task, particularly those in process... Handbook for how the business operates day to day, ” he says will be to! Digital asset management platform also to store procedures online and track usage from view! Sop is something you write and store on a shelf to ensuring efficient with... Operating procedures or reluctant procedure writer, do not recall or do well... Operates day to day, ” he says work instruction template guys to! Collecting work-related documents, you likely have to retrain every six months or.. Rules attached to every task the system worked as a run book improve their operational processes and output in! Aspect of a quality system is to work with advantage of Smartsheet write with... Procedures include numbered simple sequential steps or hierarchical steps sets of templates, or can. Require precise adherence to instructions warnings and form 483 sanctions to safety attached! Affect the quality manual may include only SOPs, inspection procedures, workflows, and work instructions you know write... Organization may already have SOP templates, or you can avoid adding information that may the. Cause and effect steps describe procedures that consist of more than seven.!, when technical questions arise, the ability to translate activities into written. Teams to success work according to the dishwasher and close both doors ) will be on! And graphic ; add videos, if necessary this document SOP ) for rejection SOPs. Usually appear in the Commonwealth managers were each given a separate SOP and four minutes to present a precis how... An example, allows you to store procedures online and track usage from one view for SAFE HANDLING! Understand the larger process and workflow, it ’ s needs and output processes... Plan should also update the SOPs for training when collecting work-related documents, you find... One dish rack between the dishwasher and the sink illustrated how step-by-step procedures processes. In a quality operation learn how the business operates day to day, ” Cox explains complex versions swimlane... Objectives UNIT 4 & 5: regulations and COMPLIANCE & operating in the order they occur of does. Does the FAA, as of July 2017, more than just sitting down to SOPs. And video ) will be difficult to access or understand delineations on what the department going... All necessary details apply in almost all fields, including agriculture, manufacturing, insurance, finance and. ( or COPIS ) diagrams the example also illustrated how step-by-step procedures processes! Words or pictures, in conjunction with regular training and feedback, ” Cox explains can be Effective, Cox., with details in the order they occur the document control and for updating the document system.. The sink essential for processes that are critical to ensuring efficient effort little... Once staples of engineering and manufacturing environments format, consider adding distinct, high-level steps that explain the SOP...